Medi+ Logo Kailash
Agencies

Privacy Policy

Your trust is our top priority. Learn how Kailash Agencies (Medi+) protects and handles your data securely.

Last Updated: June 29, 2026

1. Introduction

Welcome to Kailash Agencies, operating digitally as Medi+. We are committed to safeguarding the privacy of our B2B partners, pharmacy owners, and medical distributors. This Privacy Policy outlines how we collect, use, and protect your personal and business information when you use our website and services.

2. Information We Collect

To provide you with seamless wholesale medical supplies, we may collect the following information:

  • Business Information: Pharmacy name, Drug License Number, GST number, and business address.
  • Personal Information: Owner's name, email address, and mobile number.
  • Order & Payment Details: Transaction history, Cash on Delivery (COD) records, and secure payment gateway data (processed securely via our banking partners like PhonePe).
  • Order Notes & Special Instructions: Any specific requests or feedback provided during checkout.

Quality Assurance & Customer Feedback

At Kailash Agencies, patient safety and retailer satisfaction are paramount. During the checkout process, buyers have the option to leave an "Order Note" regarding past experiences or specific medication concerns.

How we handle your notes: If you mention any previous issues with a medicine, our dedicated support team will actively review the note and contact you personally via phone call. We believe in resolving issues directly, offering sincere apologies for any past inconveniences, and ensuring you receive the exact, correct formulation.

Please Note: Our strict quality control team ensures that we NEVER dispatch expired or counterfeit medicines. Every batch is thoroughly verified before it reaches your pharmacy.

3. How We Use Your Information

  • To process and fulfill your wholesale orders accurately.
  • To verify your Drug License and legal authority to purchase medical stock.
  • To communicate regarding order dispatch, COD verification, and delivery tracking.
  • To process secure online payments via authorized gateways (e.g., PhonePe).

4. Secure Payment Processing

We use industry-standard, RBI-compliant payment gateways (such as PhonePe) to process online transactions. Kailash Agencies does not store your credit card, debit card, or UPI PIN details on our servers. All digital payments are encrypted for your absolute security.

5. Data Sharing and Protection

Your data is strictly confidential. We do not sell or rent your business data to third-party marketers. We only share necessary information with trusted logistics partners to deliver your stock, and with our payment gateway providers to facilitate safe transactions.

6. Contact Us

If you have any questions about this Privacy Policy or need assistance with your medical orders, please contact our support team:

Kailash Agencies (Medi+)

Industrial Estate, New Delhi

+91 1800-123-4567

wholesale@mediplus.com